Shipping Times & Costs

For orders within the United States & Australia:

• Standard Shipping (12-15 days): FREE
• Priority Shipping (10-12 days): $2.99

For orders within Canada:

• Standard Shipping (15-20 days): FREE
• Priority Shipping (10-15 days): $2.99

Please note: These delivery times are estimates and may vary depending on the recipient’s location and the fulfillment center processing the order.

There are no import charges for any of our shipments, regardless of your country.

Processing Times

We strive to ship your orders as quickly as possible! All orders are processed within 1-2 business days before being shipped out.

Tracking Your Order

Once your order has been shipped, you will receive an automated email notification with a tracking number.

If you need further details about your shipment, feel free to contact us at info@hzvibes.com, and we’ll be happy to assist you!

Delivery Details

Most orders are delivered by your local postal service, meaning they will arrive in your regular mail. If you are unavailable at the time of delivery, your postal service may leave a notice with instructions on how to collect your package.

Unexpected Delays

While we do our best to ensure timely delivery, some orders may take longer than expected due to factors such as customs processing or delays beyond our control. If your package is taking longer than usual, please contact us, and we will work with you to find a solution.

Failed Deliveries

If a package cannot be delivered due to an incorrect address, absence of the recipient, or refusal to accept the parcel, it will be returned to us at the customer’s expense. Any return shipping fees or additional costs incurred will be deducted from the refund amount.

Items Marked as Delivered but Not Received

If your tracking number shows that your order was delivered but you did not receive it, we are unable to offer a refund or replacement. To prevent such issues, we recommend using a secure delivery address. If this happens, please contact us at info@hzvibes.com, and we will do our best to investigate.